Please read these terms and conditions carefully. by accessing this website you agree to be bound by the terms and conditions stated below. if you do not agree to the terms and conditions stated below, please do not access this website. DY Printing Box reserves the right to change, modify or amend these terms and conditions without any notice.

CUSTOMER PROVIDED CONTENT

For certain product and service offerings, you may elect to electronically upload or otherwise submit data, text, photographs, graphics, messages or other materials (collectively, “Customer Content”) to DY Printing Box for inclusion in print and packaging products. You understand and agree that you (and any other person from whom it may have originated) are solely responsible for all Customer Content. When you upload, or otherwise provide Customer Content to DY Printing Box, you warrant and confirm that you either own the copyright to or have permission to copy any documents, text, graphics, photographs, etc., that you submit for inclusion in the print process, and you agree to defend, indemnify and hold DY Printing Box and its officers, directors, employees, shareholders agent and affiliates, harmless from any suit, demand, or claim arising out of any breach of this warranty and agree to pay any judgment or reasonable settlement offer resulting from any such suit, demand or claim, and to pay any attorney’s fees incurred by DY Printing Box in defending against such suit, demand or claim.
You agree that you will not send, upload, post or otherwise transmit to DY Printing Box any Customer Content that contains material that: (i) is unlawful, threatening, abusive, defamatory, and/or obscene; (ii) which invades another person’s privacy; (iii) which would further the commission or concealment of a crime; (iv) advocates or urges treason, insurrection, sedition or forcible resistance to any law of the Canada; (v) is not lawfully yours to transmit; (vi) is the subject of, or which infringes upon, any patent, trademark, trade name, trade secret, copyright, right of publicity, moral right or other intellectual property rights of another person or entity; (vii) contains software viruses, trojans, malware, or other harmful or malicious computer code, or that in any other way would way interfere with or disrupt the services and/or production of DY Printing Box and/or or any servers or networks connected to or used in connection with the delivery of such service and production.

ORDER SHIPPING AND DELIVERY

Please note that all production and shipping turnaround times are estimates. While DY Printing Box will use reasonable efforts to prevent delay of production and delivery schedules, in no case shall DY Printing Box be liable for any consequential or damages resulting from any delay in shipment or delivery. Unexpected equipment failure, malfunction and or technical problems may delay the printing process. In the case of delay caused by technical difficulty, rush charges/fees will be refunded or waived where applicable. However, the technical difficulty will not be the grounds for order cancellation. Shipping rates for high quantity products depend on the customers’ access to a shipping dock and forklift, otherwise, additional charges may apply. The customer is responsible for all shipping/delivery charges, taxes for the initial order and subsequent orders. Shipping cost is based on estimated conditions, packing size and weight and are subject to amendment to meet potential changes in such costs between the date of quotation and the date of execution. Additional charges may apply for extra fees during transportation.

RETURNS AND REFUNDS

With all purchases, DY Printing Box includes a limited warranty, return, or replacement options. If we find an issue with quality or production on our end, we will happily replace or discount the product sold. Since each order is unique to the customer and has no re-sale value; All Sales Are Final. No refunds or credits. The customer must notify DY Printing Box within 1 week of order acceptance to notify any defects discovered in the ordered product failing which, the customer is deemed satisfied with the product. Where replacement is appropriate, the customer must first return 100% of the received product within 15 days (at their own expense) from the time when the ordered product delivery was taken. DY Printing Box is not responsible for shipping charges associated to the product(s) return or exchange, or shipping charges that come with re-ordering product(s).

CANCELLATION

Cancellation Any cancellation to an order that has already been approved is subject to a $50 cancellation fee in addition to any proofs and product that have already been produced.

CUSTOMER SUBMITTED ARTWORK OR GRAPHICS

All artwork or designs and images must be provided in CMYK format. DY Printing Box is not responsible for any color shift that occurs in conversions from RGB to CMYK color modes. All artwork, designs, and images must be provided in minimum of 300 DPI at 1:1 scale and CMYK color mode. DY Printing Box is not responsible for images printed as fuzzy, distorted or pixilated due to customer provided artwork.
If your artwork files do not meet our specifications, DY Printing Box is not responsible for any printing errors that can arise as a result. Please follow this guide carefully to prepare and send us your artwork files.

COLOR PROOFING AND MATCHING

DY Printing Box is not liable for color matching or ink density on screen proofs approved by the customers. Screen proofs will predict design layout, text accuracy, image proportion, and placement, but not color or density. While DY Printing Box will try its best to match the gradient density of each color, DY Printing Box is not liable for the final appearance of a color.

ORDER APPROVAL AND PROOFING

DY Printing Box has and assumes no obligation to proof or otherwise review the content or layout of your order. Orders are printed in their “as submitted” form and the customer are fully responsible for final proof and layout verification and approval prior to submission to the print process. Once you submit your files to the print and packaging process you are agreeing that you are fully satisfied with the document layout and content and you accept responsibility for any errors therein.
Before you confirm the production ready proofs provided by DY Printing Box, your job will not be processed or deemed production ready until you have approved the proof(s) in writing. All estimated turnaround time is started upon final confirmation of proof(s).

OVER OR UNDER RUN

Although we endeavor to ship the quantity ordered, DY Printing Box reserves the right to ship within 5% over or under the requested quantity. If a minimum quantity is a necessity we recommend that you adjust the total quantity ordered to account for the possibility of an under run.

PAYMENTS

All prices and dollar amounts on our quote are in Canadian dollars unless otherwise specified. DY Printing Box accepts the following payment methods: Paypal, E- Transfer, Credit Cards, and Checks. Time to clear payments may vary for different payment methods. The production process will not be started and products will not be shipped until all due payments have cleared. Overdue payments or payments made past a specified due date may be subject to interest.

LIMITATION OF LIABILITY

In no event shall DY Printing Box or its licensors, suppliers, or vendors, their officers, directors, employees, or agents, be liable for any special, incidental, indirect, or consequential damages of any kind, or for any damages whatsoever resulting from loss of use, data or profits, whether or not DY Printing Box has been advised of possibility of the damage, arising out of or in connection with the use or performance of the site or of failure to provide services that you order from DY Printing Box or its affiliates, including without limitation, damages arising from mistake, omission, virus, delay, or interruption of service. In no event shall DY Printing Box be liable or responsible for any damages or consequences arising from or related to your inappropriate or unauthorized use of the website or its content.

SECURITY AND PRIVACY

To order products from DY Printing Box it will be necessary for you to provide certain personal data or other information to this Website via the Internet and we are committed to taking all reasonable steps to safeguard your personal data or other information. We use secure servers and encryption software and various other precautions, but no system is infallible. Such information could potentially be subject to interception or alteration by third parties and it is not possible for DY Printing Box to guarantee absolute confidentiality or security. The information DY Printing Box collects and how it that information is the subject to DY Printing Box ‘s Privacy Statement.

USE OF CUSTOMER PACKAGING IMAGES

Products that DY Printing Box manufactures may be photographed and used on DY Printing Box’s website and marketing channels for marketing purposes. If customers wish to opt out, please send us an email to info@dyprintingbox.com.

CONTACT INFORMATION AND SHIPPING ADDRESS CHANGES

You are responsible for updating and advising DY Printing Box of any change of name, e‐mail, phone number, and shipping address that are different from the invoice and/or your order. DY Printing Box shall have no liability for any, errors, losses or damages of any kind or nature, resulting from your failure to update your account and shipping information. Changes of contact information and shipping address during the production process may be subject to extra charges.